Jun 22, 2021
William O. Cooper, MD, MPH, is the Cornelius Vanderbilt Professor of Pediatrics and Health Policy, Associate Dean for Faculty Affairs, and Director of Vanderbilt’s Center for Patient and Professional Advocacy.
We discuss the Co-worker Observation Reporting System (CORS) and Patient Advocacy Response System (PARS),...
Jun 16, 2021
Dr. Lisa Allen serves as the Chief Patient Experience Officer for Johns Hopkins Medicine. We discuss how strategies applied at Hopkins can be brought to smaller practices and how larger practices can give the boutique feel of smaller practices. The theme that kept coming up was that it is all about making the patients...
Jun 7, 2021
Dr. David Geier is a double-board certified orthopedic surgeon and sports medicine specialist, media medical expert, and host of the new podcast, The MEDIA PROS Show. In his practice and on his online platform, he helps people feel and perform their best, regardless of age, injuries, or medical conditions. Having done...
May 30, 2021
Award-winning father-son duo Edgar Schein and Peter Schein are renowned in the organizational healthcare development space. The pair co-founded the Organizational Culture and Leadership Institute and have collaborated on several books, including two in the Humble Leadership series. The first edition of Humble Inquiry...
May 21, 2021
Brian Carlson currently serves as Vice President of Patient Experience for Vanderbilt University Medical Center. In his current role, he is strategically and operationally responsible for institutional performance on service programming and metrics. Operationally he has direct oversight to Guest Services,...